Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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£91.00
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Integrating Library Use Skills Into the General Education Curriculum
Linda S Katz
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Business Reference Services and Sources : How End Users and Librarians Work Together
Linda S Katz
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Acquisition in Different and Special Subject Areas
Linda S Katz
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The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
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Statistics : A Component of the Research Process
Peter Hernon
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The Facet Library Management Collection
Wyoma VanDuinkerken
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£590.00
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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£380.00
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