Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Add to BasketComing of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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From Past-Present to Future-Perfect : A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service
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Evolution in Reference and Information Services : The Impact of the Internet
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Evolution in Reference and Information Services : The Impact of the Internet
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Integrating Print and Digital Resources in Library Collections
Linda S Katz
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Integrating Print and Digital Resources in Library Collections
Linda S Katz
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Selecting Materials for Library Collections
Linda S Katz
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Selecting Materials for Library Collections
Linda S Katz
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Strategic Marketing in Library and Information Science
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Strategic Marketing in Library and Information Science
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
Linda S Katz
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The Reference Collection : From the Shelf to the Web
Linda S Katz
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The Reference Collection : From the Shelf to the Web
Linda S Katz
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Weeding and Maintenance of Reference Collections
Linda S Katz
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Weeding and Maintenance of Reference Collections
Linda S Katz
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Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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