Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Peter Hernon
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Statistics : A Component of the Research Process, 2nd Edition
Peter Hernon
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Rebellion
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Court Cases (1803-2015), 2 Volume Set
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Principles of Sustainability
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