Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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It's All About Student Learning : Managing Community and Other College Libraries in the 21st Century
David R. Dowell
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Our New Public, A Changing Clientele : Bewildering Issues or New Challenges for Managing Libraries?
Gerard B. McCabe
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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United States Government Information Policies : Views and Perspectives
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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£72.00
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Getting Started with Evaluation
Peter Hernon
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£74.00
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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£91.00
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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The Smaller Academic Library : A Management Handbook
Gerard B. McCabe
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Operations Handbook for the Small Academic Library : A Management Handbook
Gerard B. McCabe
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Academic Libraries in Urban and Metropolitan Areas : A Management Handbook
Gerard B. McCabe
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Insider's Guide to Library Automation : Essays of Practical Experience
John W. Head
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Academic Libraries : Their Rationale and Role in American Higher Education
Gerard B. McCabe
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Introducing and Managing Academic Library Automation Projects
John W. Head
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Planning for a New Generation of Public Library Buildings
Gerard B. McCabe
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Statistics : A Component of the Research Process, 2nd Edition
Peter Hernon
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