Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Encyclopedia of Computer Science and Technology : Volume 14 - Very Large Data Base Systems to Zero-Memory and Markov Information Source
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 5 - Classical Optimization to Computer Output/Input Microform
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 6 - Computer Selection Criteria to Curriculum Committee on Computer Science
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 8 - Earth and Planetary Sciences to General Systems
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 9 - Generative Epistemology of Problem Solving to Laplace and Geometric Transforms
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 10 - Linear and Matrix Algebra to Microorganisms: Computer-Assisted Identification
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 12 - Pattern Recognition: Structural Description Languages to Reliability of Computer Systems
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 16 - Index
Jack Belzer
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
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Encyclopedia of Computer Science and Technology : Volume 14 - Very Large Data Base Systems to Zero-Memory and Markov Information Source
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 3 - Ballistics Calculations to Box-Jenkins Approach to Time Series Analysis and Forecasting
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 14 - Very Large Data Base Systems to Zero-Memory and Markov Information Source
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 3 - Ballistics Calculations to Box-Jenkins Approach to Time Series Analysis and Forecasting
Jack Belzer
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Encyclopedia of Computer Science and Technology : Volume 5 - Classical Optimization to Computer Output/Input Microform
Jack Belzer
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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United States Government Information Policies : Views and Perspectives
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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