The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Minor in Possession
J A Jance
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Without Due Process
J A Jance
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Breach of Duty
J A Jance
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Payment in Kind
J A Jance
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More Perfect Union, A
J A Jance
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Injustice for All
J A Jance
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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Until Proven Guilty
J A Jance
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Taking the Fifth
J A Jance
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Improbable Cause
J A Jance
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Dismissed With Prejudice
J A Jance
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