The Zappos Experience : 5 Principles to Inspire, Engage, and WOW
Joseph A. Michelli
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Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, Your Products, and Your People
Joseph A. Michelli
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Between Planets
Robert A. Heinlein
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Have Space Suit-Will Travel
Robert A. Heinlein
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The Rolling Stones
Robert A. Heinlein
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Waldo & Magic, Inc.
Robert A. Heinlein
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Driven to Delight : Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph A. Michelli
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The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli
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Time for the Stars
Robert A. Heinlein
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Starman Jones
Robert A. Heinlein
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For Us, the Living
Robert A. Heinlein
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Expanded Universe, Vol. 2
Robert A. Heinlein
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Expanded Universe, Vol. 1
Robert A. Heinlein
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The Star Beast
Robert A. Heinlein
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Red Planet
Robert A. Heinlein
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