Handbook of Public Quality Management PDF
by Ronald J. Stupak, Peter M. Leitner
Part of the Public Administration and Public Policy series
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Description
Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories.
It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction.
With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Information
-
Download - Immediately Available
- Format:PDF
- Pages:892 pages
- Publisher:Taylor & Francis
- Publication Date:16/09/2019
- Category:
- ISBN:9781482270488
Other Formats
- Hardback from £325.00
Information
-
Download - Immediately Available
- Format:PDF
- Pages:892 pages
- Publisher:Taylor & Francis
- Publication Date:16/09/2019
- Category:
- ISBN:9781482270488
