Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
The ITSM Iron Triangle : Incidents, changes and problems, PDF eBook

The ITSM Iron Triangle : Incidents, changes and problems PDF

PDF

Download - Immediately Available
Please note: eBooks can only be purchased with a UK issued credit card and all our eBooks (ePub and PDF) are DRM protected.

Description

When your project is people-dependent, how do you get their buy-in?

Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?

Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go the way of previous project managers and be 'given the opportunity to be more successful elsewhere' - or will Chris deliver the objectives and impress company leadership?

Find the keys

For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.

Unlock the secrets

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs.

You will understand:

  • your colleagues and how to obtain their commitment to your objective
  • how to communicate your goals in a way that will enthuse others
  • how to build your own credibility
  • some of the pitfalls to avoid when dealing with leadership, peers and subordinates
  • how to encourage others across the organisation to take ownership of aspects of the process
  • the difference between 'knowledge' and 'solutions'
  • who your clients are and how to ensure they are happy
  • the importance of communicating the 'Why', as well as the 'What' and the 'How'
  • the importance of measuring and communicating your successes

Read this book and get to grips with ITSM in the real world


This product is accredited by AXELOS, the licensors of official ITIL products.

ITIL is a Registered Trade Mark of AXELOS Limited.

 

Information

Save 20%

£29.95

£23.96

Download - Immediately Available
Add to Basket
Sign in to add to wishlist
 
Delivered to your inbox

to transfer to your device

eBook Help

Is this the right eBook for
my device? How do I download
this eBook? See help and FAQs pages

Information