ITIL : A Pocket Guide
Jan Van Bon
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COBIT 5 : A Management Guide
Pierre Bernard
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Foundations of Information Security : Based on ISO27001 and ISO27002
Hans Baars
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Metrics for Service Management: : Designing for Itil
Peter Brooks
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BISL : A Management Guide
Yvette Backer
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ISO/IEC 20000 an Introduction
Jan Van Bon
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Process Management Based on SQEMA
Jos. N. A. Van Oosten
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SQEMA Process Management - A Pocket Guide
SQEMA Foundation
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ITSM Process Assessment Supporting ITIL
Barafort Beatrix
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Passing the ITIL Foundation Exam
David Pultorak
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The Service Catalog : A Practitioner Guide
Mark O'Loughlin
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IT Service : The Essentials Part 1
Pierre Bernard
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