The Big Book of Customer Service Training Games Paperback / softback
by Peggy Carlaw, Vasudha Deming
Part of the Big Book Series series
Paperback / softback
Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Information
-
Out of stock
- Format:Paperback / softback
- Pages:224 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/10/1998
- Category:
- ISBN:9780070779747
Other Formats
- Paperback / softback from £13.25
Information
-
Out of stock
- Format:Paperback / softback
- Pages:224 pages
- Publisher:McGraw-Hill Education - Europe
- Publication Date:16/10/1998
- Category:
- ISBN:9780070779747
