TOGAF 9 Certified Study Guide
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ITIL : A Pocket Guide
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COBIT 5 : A Management Guide
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ISO/IEC 20000:2011 : A Pocket Guide
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ArchiMate 2.1 Specification
The Open Group
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Implementing Metrics for IT Service Management : ITSM Library, an Implementation Guide Volume 3
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The ITIL Process Manual
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Foundations of Information Security : Based on ISO27001 and ISO27002
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Esourcing Capability Model for Service Providers
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