TOGAF 9 Certified Study Guide
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VeriSM - A Service Management Approach for the Digital Age
Van Haren Publishing
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The IT4IT Reference Architecture, Version 2.1
Van Haren Publishing
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Implementing Metrics for IT Service Management : ITSM Library, an Implementation Guide Volume 3
David Smith
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The ITIL Process Manual
James Persse
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BiSL Next - A Framework for Business Information Management
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