How to Manage Difficult People : Proven Strategies for Dealing with Challenging Behaviour at Work Paperback / softback
by Alan Fairweather
Paperback / softback
Description
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.
This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
Information
-
Out of stock
- Format:Paperback / softback
- Pages:224 pages
- Publisher:Little, Brown Book Group
- Publication Date:15/05/2014
- Category:
- ISBN:9780716023982
Other Formats
- EPUB from £2.99
Information
-
Out of stock
- Format:Paperback / softback
- Pages:224 pages
- Publisher:Little, Brown Book Group
- Publication Date:15/05/2014
- Category:
- ISBN:9780716023982