Good Services : How to Design Services That Work Paperback / softback
by Louise Downe
Paperback / softback
Description
Service design is a rapidly growing area of interest in design and business management.
There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one.
This book lays out the essential principles for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Information
-
In Stock - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:224 pages
- Publisher:BIS Publishers B.V.
- Publication Date:10/02/2020
- Category:
- ISBN:9789063695439
£17.99
£14.85
Information
-
In Stock - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:224 pages
- Publisher:BIS Publishers B.V.
- Publication Date:10/02/2020
- Category:
- ISBN:9789063695439