Measuring Itsm : Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Randy A. Steinberg
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High Velocity Itsm : Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing
Randy A. Steinberg
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Summary: The Road Ahead
BusinessNews Publishing
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Servicing Itsm : A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Randy A. Steinberg
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Summary: The Power of Pull
BusinessNews Publishing
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Architecting Itsm : A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Randy A. Steinberg
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Organizing Itsm : Transitioning the It Organization from Silos to Services with Practical Organizational Change
Randy A. Steinberg
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Summary: Platform Leadership
BusinessNews Publishing
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Summary: Re-Inventing the Corporation
BusinessNews Publishing
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Summary: The Invisible Continent
BusinessNews Publishing
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Summary: The Man Behind the Microchip
BusinessNews Publishing
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Summary: The Oracle of Oracle
BusinessNews Publishing
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Summary: The Company of the Future
BusinessNews Publishing
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Summary: It's a Wired, Wired World
BusinessNews Publishing
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Summary: Information Rules
BusinessNews Publishing
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