Communicate in a Crisis : Understand, Engage and Influence Consumer Behaviour to Maximize Brand Trust Hardback
by Kate Hartley
Hardback
Description
Communicate in a Crisis is the definitive guide for any PR or marketing professional to recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response. This book turns the traditional crisis management approach on its head, starting by understanding changing consumer behaviours and the new 'threat' for brands, then outlining practical steps to prepare, synchronize and execute a coordinated brand response across all channels - under pressure.
It reveals why we love to hate our favourite brands, how to recognize a day to day problem from a crisis, and offers valuable advice, such as using influencers and brand advocates to address social media trolls, rumours and the impact of fake news.
With unique case studies, interviews and anecdotes from global leaders, Communicate in a Crisis will embed a bottom-up culture of long-term reputation management, always ready to face the unexpected.
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:256 pages
- Publisher:Kogan Page Ltd
- Publication Date:03/08/2019
- Category:
- ISBN:9780749498924
Other Formats
- Paperback / softback from £29.49
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:256 pages
- Publisher:Kogan Page Ltd
- Publication Date:03/08/2019
- Category:
- ISBN:9780749498924