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Mediated Business Interactions : Intercultural Communication Between Speakers of Spanish, Hardback Book

Mediated Business Interactions : Intercultural Communication Between Speakers of Spanish Hardback

Hardback

Available to Order - This title is available to order, with delivery expected within 2 weeks

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This is the first monograph to examine mediated business interaction in Spanish.

It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment.

Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions. * Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone? * Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages? * Does the language seen as a cultural tool reflect a different orientation towards such activities? * What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively?And, what role does intercultural communication play in the construction of these practices?

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£73.65

Available to Order - This title is available to order, with delivery expected within 2 weeks
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