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A Diagnostic Framework for Revenue Administration, Paperback Book

A Diagnostic Framework for Revenue Administration Paperback

Part of the World Bank Technical Paper series

Paperback

Description

A systematic diagnosis of a revenue administration is a prerequisite to developing a successful strategy for its reform.

However, given the complexity of tax and customs administration, this is not a simple task.

A host of external and internal factors need to be analyzed to uncover the roots of organizational and institutional dysfunction.

Also, the diagnosis needs to be done in a participatory manner to build consensus around the causes for inadequate performance and their remedies.

This framework enables a step-by-step analysis of the environment, history, resources, strategy, transformation processes, outputs and feedback mechanisms of the revenue administration system, with a view to identifying systemic deficiencies that lead to inefficiency and ineffectiveness in its operations.

Besides a detailed set of diagnostic questions for each area of analysis, the framework provides illustrations of frequently encountered problems and their possible remedies.

The framework can be used in a group setting involving different stakeholders, to guide brainstorming sessions and draft reform strategies.

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