Measuring ITSM : Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Randy A. Steinberg
Out of stock
Format: Book (Paperback / softback)
Servicing ITSM : A Handbook of Service Descriptions for it Service Managers and A Means for Building Them
Randy A. Steinberg
Out of stock
Format: Book (Paperback / softback)