Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Add to BasketThe Great Rescue : American Heroes, an Iconic Ship, and the Race to Save Europe in WWI
Peter Hernon
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Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Add to BasketGetting Started with Evaluation
Peter Hernon
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Add to BasketManaging with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Add to BasketFinancial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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U.S. Government on the Web : Getting the Information You Need, 3rd Edition
Peter Hernon
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Revisiting Outcomes Assessment in Higher Education
Peter Hernon
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Making a Difference : Leadership and Academic Libraries
Peter Hernon
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Improving the Quality of Library Services for Students with Disabilities
Peter Hernon
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Academic Librarians as Emotionally Intelligent Leaders
Peter Hernon
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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Public Access to Government Information : Issues, Trends and Strategies, 2nd Edition
Peter Hernon
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United States Government Information Policies : Views and Perspectives
Charles R. McClure
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United States Scientific and Technical Information Policies : View and Perspectives
Charles R. McClure
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Statistics for Library Decision Making : A Handbook
Peter Hernon
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Evaluation and Library Decision Making
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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