Transformative Marketing : Combining New Age Technologies and Human Insights
V. Kumar
Pre-Order
Format: Book (Paperback / softback)
A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£30.00
£23.75
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketCustomer Relationship Management : A Global Perspective
Gerhard Raab
Pre-Order
Format: Book (Paperback / softback)
The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
Pre-Order
Format: Book (Paperback / softback)
The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
Pre-Order
Format: Book (Hardback)
This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£39.99
£26.85
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketDesign. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£29.99
£22.75
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketThe Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£31.00
£25.75
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketLean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£31.99
£22.55
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketLoyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Thinking in Services : Encoding and Expressing Strategy through Design
Majid Iqbal
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£30.99
£24.29
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketUser Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£32.99
£31.19
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketThe Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£29.99
£27.65
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketExecutive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£32.99
£30.95
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketSelling Transformed : Develop the Sales Values which Deliver Competitive Advantage
Philip Squire
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
Outside In : The Power of Putting Customers at the Center of Your Business
Harley Manning
eAudio Download - Immediately Available
Format: eAudiobook (eAudiobook MP3)
The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£39.99
£31.59
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketCreating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£32.99
£26.99
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketThe Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
In Stock - usually despatched within 24 hours
Format: Book (Paperback / softback)
£29.99
£24.35
In Stock - usually despatched within 24 hours
Book (Paperback / softback)
Add to BasketNegotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
Out of stock
Format: Book (Paperback)