Dealing with Difficult Customers : How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers eAudiobook MP3
by Noah Fleming, Shawn Veltman
Narrated by Tom Parks, Cristina Panfilio
eAudiobook MP3
Description
Whether youre in the trenches or the boardroom, youre going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.
What if the customers dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customers fault at all? What if you could turn those customers into your best customers by making a few simple changes?
Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How Hungry Hippos and Problem Children are sapping your employees' time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.
Information
-
eAudio Download - Immediately Available
- Format:eAudiobook MP3
- Run-time:4 hours 50 mins
- File size:199.38MB
- Publisher:Brilliance Audio
- Publication Date:30/01/2018
- Category:
- ISBN:9781543639438
Information
-
eAudio Download - Immediately Available
- Format:eAudiobook MP3
- Run-time:4 hours 50 mins
- File size:199.38MB
- Publisher:Brilliance Audio
- Publication Date:30/01/2018
- Category:
- ISBN:9781543639438
