Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
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Governance and Governmentality for Projects : Enablers, Practices, and Consequences
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Co-Production and Co-Creation : Engaging Citizens in Public Services
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ERP Systems for Manufacturing Supply Chains : Applications, Configuration, and Performance
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Leadership and Digital Change : The Digitalization Paradox
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Life Cycle Assessment Student Handbook
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Portfolio and Programme Management Demystified : Managing Multiple Projects Successfully
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Lean Production for Competitive Advantage : A Comprehensive Guide to Lean Methodologies and Management Practices, Second Edition
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
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Definitive Guide to Integrated Supply Chain Management, The : Optimize the Interaction between Supply Chain Processes, Tools, and Technologies
CSCMP
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ISO 14001 Step by Step - A practical guide : Second edition
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Summary: The Southwest Airlines Way
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Value Stream Mapping : Reduce waste and maximise efficiency
50minutes
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From Intervention to Social Change : A Guide to Reshaping Everyday Practices
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ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard : Increasing the Quality of an Organization’s Outputs
David Hoyle
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Project Stakeholder Management
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Modern Hotel Operations Management
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Omni-Channel Retail and the Supply Chain : Working Together for a Competitive Advantage
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Andy & Me : Crisis & Transformation on the Lean Journey
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The Lean Six Sigma Black Belt Handbook : Tools and Methods for Process Acceleration
Frank Voehl
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