ISO/IEC 20000 : An Introduction to the global standard for service management
David Clifford
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Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement
Praveen K. Gupta
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Applied Benchmarking for Competitiveness: A Guide for SME Owner/Managers
Richard Keegan
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Redefining Operational Excellence : New Strategies for Maximixing Perforamnce and Profits Across the Organization
Andrew Miller
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Lean QuickStart Guide : The Simplified Beginner's Guide to Lean
Benjamin Sweeney
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Lean Six Sigma QuickStart Guide : The Simplified Beginner's Guide to Lean Six Sigma
Benjamin Sweeney
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The Pocket Idiot's Guide to Six Sigma
Anthony Weeks
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Going Lean : How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
Stephen A. RUFFA
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Conquering Chaos at Work : Strategies for Managing Disorganization and the People Who Cause It
Harriet Schechter
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Quality Is Personal : A Foundation For Total Quality Management
Harry Roberts
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Boomerang! : Coach Your Team to be the Best and See Customers Come Back Time After Time!
Nick Drake-Knight
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Proof of The Pudding Is In The Making Of It : Is Production and Operations Management So Simple!
Chary S N Chary
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