The Value Profit Chain : Treat Employees Like Customers and Customers Like
James L. Heskett
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Just Start : Take Action, Embrace Uncertainty, Create the Future
Leonard A. Schlesinger
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett
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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
James L. Heskett
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Own Your Future: How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy
Paul B. Brown
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