Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Customer Service : Career Success Through Customer Loyalty, Paperback / softback Book

Customer Service : Career Success Through Customer Loyalty Paperback / softback

Paperback / softback

Only a few left - usually despatched within 24 hours

Description

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.

Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.

This edition features more on social networking, trustability, and customer service trends.

Information is also included on internal customers, emerging technologies, and stress-reducing techniques.

Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Information

£103.70

Only a few left - usually despatched within 24 hours
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information