Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Complaints Handling Toolkit, Mixed media product Book

Complaints Handling Toolkit Mixed media product

Mixed media product

Item not Available

Description

Legal practices have much to gain from minimising and dealing effectively with complaints, including: - Improved client care - Increased client satisfaction - Decreased risk of complaints - Reduced risk of subsequent fines - Less time spent dealing with complaints Also, to comply with Chapter 1: Client Care of the SRA Handbook all legal practices must have a written procedure which ensures that complaints are dealt with promptly, fairly, openly and effectively. The Complaints Handling Toolkit is designed to help practices implement best practice and meet their regulatory requirements.

It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Here is a sample of just some of the templates you can access through the Complaints Handling Toolkit: - Written complaints policy - Written complaints procedural checklist - Sample complaints form - Letter acknowledging complaint - Letter of apology - Complaints training policy for staff - Self-audit checklist - Referral letter to the Legal Ombudsman - Template annual complaints report All of the templates are provided on the book's accompanying CD-ROM so you can customise them as needed.

Information

Save 18%

£59.95

£49.09

Item not Available
Item not Available
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information