Flexible Kundeninteraktionsprozesse Im Communication Center
Michael Zapf
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Kundenbindung Im Ebusiness : Eine Kausalanalytische Untersuchung Der Determinanten, Dimensionen Und Verhaltenskonsequenzen Der Kundenbindung Im Online-Shopping Und Online-Brokerage
Yvonne Staack
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Assoziationsregel-Algorithmen Fuer Daten Mit Komplexer Struktur : Mit Anwendungen Im Web Mining
Lars Schmidt-Thieme
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Flexibilitaetsmanagement in Der Logistik : Systemtheoretische Fundierung Und Simulation Logistischer Gestaltungsparameter
Stefan Hocke
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Postimplementierungsphase Von Erp-Systemen in Unternehmen : Organisatorische Gestaltung Und Kritische Erfolgsfaktoren
Lars Brehm
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Markteintrittsgestaltung Neugegruendeter Unternehmen : Situationsspezifische Und Erfolgsbezogene Analyse
Viktor Jung
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Optimale Gestaltung Von Auswahlmenues Und Deren Verwendung Im Variantenmanagement
Bernd Stauß
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