Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.


These pages were designed to provide information for you without the need to contact Customer Service.

Here you’ll find the useful stuff – Frequently Asked Questions, Delivery Information and Returns & Exchanges – and the legal stuff – Terms & Conditions, Privacy and Cookies policies.

If you can’t find what you need to know here, there’s also a handy Contact Us link you can use to reach our Customer Service Team.