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Customer Service : Empowerment and Entrapment, Paperback / softback Book

Customer Service : Empowerment and Entrapment Paperback / softback

Edited by Andrew Sturdy, Irena Grugulis, Hugh Willmott

Part of the Critical Perspectives on Work and Organisations series

Paperback / softback

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Description

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.

This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Information

  • Item not Available

  • Format:Paperback / softback
  • Pages:215 pages, XI, 215 p.
  • Publisher:Bloomsbury Publishing PLC
  • Publication Date:
  • Category:
  • ISBN:9780333946077
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Information

  • Item not Available

  • Format:Paperback / softback
  • Pages:215 pages, XI, 215 p.
  • Publisher:Bloomsbury Publishing PLC
  • Publication Date:
  • Category:
  • ISBN:9780333946077

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