Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback PDF
by Ann Thomas, Jill Applegate
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Description
Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you:
- Understand Customer Expectations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in all mediums
- React appropriately and respond immediately to customer feedback
- Recover sincerely when things go wrong
All you need is to Pay Attention!
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Wiley
- Publication Date:16/04/2010
- Category:
- ISBN:9780470627419
Other Formats
- Hardback from £16.35
- EPUB from £12.34
Information
-
Download - Immediately Available
- Format:PDF
- Publisher:Wiley
- Publication Date:16/04/2010
- Category:
- ISBN:9780470627419
