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How to Talk to Customers : Create a Great Impression Every Time with MAGIC, Hardback Book

How to Talk to Customers : Create a Great Impression Every Time with MAGIC Hardback

Hardback

Available to Order - This title is available to order, with delivery expected within 2 weeks

Description

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers.

In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program.

MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

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£17.59

Available to Order - This title is available to order, with delivery expected within 2 weeks
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