Please note: In order to keep Hive up to date and provide users with the best features, we are no longer able to fully support Internet Explorer. The site is still available to you, however some sections of the site may appear broken. We would encourage you to move to a more modern browser like Firefox, Edge or Chrome in order to experience the site fully.

Supporting your high street Find out how »
Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences, Hardback Book

Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences Hardback

Hardback

Only a few left - usually despatched within 24 hours

Description

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience.

Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset?

This book provides a high-level overview of how the cloud can give you a competitive advantage.

You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success.

More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization.

You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table?

This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital eraGain insight into each element that affects customer experienceHarness the power of the cloud to achieve customer successFollow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities.

Jump into the gap now, and reap the benefits as other struggle to catch up.

Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

Information

Other Formats

Save 24%

£21.00

£15.95

Only a few left - usually despatched within 24 hours
Add to Basket
Sign in to add to wishlist
 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Information