ISO/IEC 20000 an Introduction Paperback / softback
by Jan van Bon, Leo van Selm
Part of the Best Practice Series series
Paperback / softback
Description
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system.
By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe.
It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other.
ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Information
-
Less than 10 available - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:238 pages
- Publisher:Van Haren Publishing BV
- Publication Date:29/02/2008
- Category:
- ISBN:9789087530815
Information
-
Less than 10 available - usually despatched within 24 hours
- Format:Paperback / softback
- Pages:238 pages
- Publisher:Van Haren Publishing BV
- Publication Date:29/02/2008
- Category:
- ISBN:9789087530815