Linguistic Ethnography of a Multilingual Call Center : London Calling Hardback
by Johanna Woydack
Part of the Communicating in Professions and Organizations series
Hardback
Description
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor.
In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces.
This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.
- Publisher:Springer International Publishing AG
- Publication Date:11/10/2018
- Category:
- ISBN:9783319933221
Other Formats
- Paperback / softback from £63.35
Information
-
Available to Order - This title is available to order, with delivery expected within 2 weeks
- Format:Hardback
- Pages:214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.
- Publisher:Springer International Publishing AG
- Publication Date:11/10/2018
- Category:
- ISBN:9783319933221
