What to Say to a Porcupine : 20 Humorous Tales That Get to the Heart of Great Customer Service Paperback / softback
by Richard Gallagher
Paperback / softback
Description
What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way. What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common?
They are all part of one of the most engaging books on customer service in existence. In this book, you’ll explore how:great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hareâ€;there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Meâ€;and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.â€Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team.
Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
Information
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Out of stock
- Format:Paperback / softback
- Pages:128 pages
- Publisher:HarperCollins Focus
- Publication Date:19/06/2018
- Category:
- ISBN:9780814416792
Information
-
Out of stock
- Format:Paperback / softback
- Pages:128 pages
- Publisher:HarperCollins Focus
- Publication Date:19/06/2018
- Category:
- ISBN:9780814416792
