logo
Supporting your high street Find out how »
Basket Image

Basket

Process Mapping and Management, Paperback / softback Book

Process Mapping and Management Paperback / softback

Description

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

Information

  • Format: Paperback / softback
  • Pages: 486 pages
  • Publisher: Business Expert Press
  • Publication Date:
  • Category: Business & management
  • ISBN: 9781606491294

Other Formats

£27.99

£23.55

 
Free Home Delivery

on all orders

 
Pick up orders

from local bookshops

Also by Sue Conger