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Delighting Your Customers : Keep Your Customers Coming Back, Time and Time Again, Paperback / softback Book

Delighting Your Customers : Keep Your Customers Coming Back, Time and Time Again Paperback / softback

Paperback / softback

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Description

It takes ten times as much investment to obtain business from a new customer as it does to generate more revenue from existing customers.

This practical guide advises companies and organizations on how to implement a customer service strategy that should keep customers coming back.

It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.

Information

  • Item not Available

  • Format:Paperback / softback
  • Pages:144 pages, illustrations; illustrations
  • Publisher:Little, Brown Book Group
  • Publication Date:
  • Category:
  • ISBN:9781857035964
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Information

  • Item not Available

  • Format:Paperback / softback
  • Pages:144 pages, illustrations; illustrations
  • Publisher:Little, Brown Book Group
  • Publication Date:
  • Category:
  • ISBN:9781857035964