The Last Mile : Creating Social and Economic Value from Behavioral Insights
Dilip Soman
Out of stock
Format: Book (Paperback / softback)
Flux : What Marketing Managers Need to Navigate the New Environment
David Soberman
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Understanding Service Consumers
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Positioning Services In Competitive Markets
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Developing Service Products And Brands
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Pricing Services And Revenue Management
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Service Marketing Communications
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Designing Customer Service Processes
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Balancing Capacity And Demand In Service Operations
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Crafting The Service Environment
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Managing People For Service Advantage
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Managing Customer Relationships And Building Loyalty
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Designing Complaint Handling And Service Recovery Strategies
Jochen (Nus, S'pore) Wirtz
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£8.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
