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Understanding Service Consumers, Paperback / softback Book

Understanding Service Consumers Paperback / softback

Part of the Winning In Service Markets Series series

Paperback / softback

Available to Order - This title is available to order, with delivery expected within 2 weeks

Description

In services marketing, it is important to understand why customers behave the way they do.

How do they make decisions about buying and using a service?

What determines their satisfaction with it after consumption?

Without this understanding, no firm can hope to create and deliver services that will result in satisfied customers who will buy again.

Understanding Service Consumers is the first volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz.

Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

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£8.95

Available to Order - This title is available to order, with delivery expected within 2 weeks
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