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Todd Unger
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Charis Mather
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Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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Add to BasketCustomer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Add to BasketManaging Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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42 Rules for Planning AI in Your Contact Center : An overview of how to plan for artificial intelligence and prepare your data in your contact center
Geoffrey A Best
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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Co-Creation im Privatkundengeschaft von Kreditinstituten
Pierre Stern
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D2C – Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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This Is Service Design Methods : A Companion to This Is Service Design Doing
Marc Stickdorn
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Sen. Feargal Quinn
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Matt Watkinson
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Add to BasketDesign. Think. Make. Break. Repeat. : A Handbook of Methods
Martin Tomitsch
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Add to BasketThe Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Add to BasketThe Journey Mapping Playbook : A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
Jerry Angrave
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Add to BasketCall Centers For Dummies
Real Bergevin
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Add to BasketBrilliant Customer Service
Debra Stevens
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