Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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£130.00
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Quick Service Restaurants, Franchising, and Multi-Unit Chain Management
Francis A Kwansa
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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£116.00
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Customer Friendly : The Organizational Architecture of Service
James T. Ziegenfuss
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£78.00
£73.29
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New Service Development : Creating Memorable Experiences
James A. Fitzsimmons
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£130.00
£118.55
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Breaking Through : Implementing Customer Focus in Enterprises
S. Vandermerwe
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£54.99
£51.95
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Levels of Corporate Globalization : Developing a Measurement Scale for Global Customer Management
P. Kuchinka
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£500.00
£482.79
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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£125.00
£114.09
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£129.99
£112.49
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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The New Customer Experience Management : Why and How the Companies of The Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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£97.00
£96.29
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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£97.00
£96.29
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Understanding Digital Marketing : Marketing Strategies for Engaging the Digital Generation
Damian Ryan
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£60.00
£56.85
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Customer Relationship Management and the Social and Semantic Web : Enabling Cliens Conexus
Ricardo Colomo-Palacios
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Managerial Approaches Toward Queuing Systems and Simulations
Salvador Hernandez-Gonzalez
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£177.00
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