The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
Pre-Order
Format: Book (Hardback)
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
Rajat Paharia
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
In Stock - usually despatched within 24 hours
Format: Book (Hardback)
The Customer Asset : Understanding and Managing its Value
Neil Bendle
Out of stock
Format: Book (Hardback)
Artificial Intelligence along the Customer Journey : A Customer Experience Perspective
Ada Maria Barone
Out of stock
Format: Book (Hardback)
The Durni Dozen : How to use trust and effective relationship-building to create sales success
Robin Arthur Durni
Out of stock
Format: Book (Hardback)
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Matthew D. (University of Michigan Business School) Johnson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£26.19
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Winning at Service : Lessons from Service Leaders
Waldemar Schmidt
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£39.99
£34.95
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Happy Customers Everywhere : How Your Business Can Profit from the Insights of Positive Psychology
Bernd Schmitt
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£29.99
£25.25
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Connected Strategy : Building Continuous Customer Relationships for Competitive Advantage
Nicolaj Siggelkow
Out of stock
Format: Book (Hardback)
Monitoring, Measuring, and Managing Customer Service
Gary S. (Goodman Communications Corporation in Glendale, Cali Goodman
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£33.89
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Hardback)
£25.00
£20.85
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Hardback)
Add to Basket
The Eleventh Commandment : Transforming to "Own" Customers
Sandra Vandermerwe
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£34.99
£31.49
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Customer Experience Innovation : How to Get a Lasting Market Edge
Robert (Coriolis Innovation, Australia) Dew
Out of stock
Format: Book (Hardback)
Service Innovation: How to Go from Customer Needs to Breakthrough Services
Lance Bettencourt
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£37.99
£28.29
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Just Ask a Woman : Cracking the Code of What Women Want and How They Buy
Mary Lou Quinlan
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£28.99
£20.25
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Shopper Marketing : How to Increase Purchase Decisions at the Point of Sale
Markus Stahlberg
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£32.99
£31.39
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage
Kevin (Durham University, UK) Robson
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£24.99
£23.35
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Hardback)
£28.99
£20.25
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Hardback)
Add to Basket
