Raving Fans!
Kenneth Blanchard
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
Will Guidara
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Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Retail
Charis Mather
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A diamond in the rough : Over a 100 specific tips to build a strong customer culture
Steven Van Belleghem
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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Customer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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Get Scrappy : Smarter Digital Marketing for Businesses Big and Small
Nick Westergaard
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Customer Relationship Management : A Global Perspective
Gerhard Raab
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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100 Proven Ways to Acquire and Keep Clients for Life
C. Richard Weylman
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The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Treasure Hunt : A Common-Sense Approach to Building a Successful Sales Career
Michael Hinkle
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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42 Rules for Planning AI in Your Contact Center : An overview of how to plan for artificial intelligence and prepare your data in your contact center
Geoffrey A Best
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Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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