A Hotel Manager's Handbook : 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Hug Your Customers : Love the Results
Jack Mitchell
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Customer Loyalty Programmes and Clubs
Stephan A. Butscher
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Delighting Your Customers : Delivering Excellent Customer Service...without Breaking the Bank
Avril Owton MBE
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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The Power of Customer Misbehavior : Drive Growth and Innovation by Learning from Your Customers
M. Fisher
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Kundenzufriedenheit klipp & klar
Alexander Magerhans
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BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Jonathan Pryce
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The Entrepreneur's Guide to Customer Development : A "Cheat Sheet" to The Four Steps to the Epiphany
Patrick Vlaskovits
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Format: Book (Microfilm)
The Complete Idiot's Guide to Great Customer Service
Ron Karr
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively
Ivaylo Yorgov
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Creative Cost-benefits Reinvention : How to Reverse Commoditization Hell in the Age of Customer Capitalism
C. Dussart
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Marketing Through Turbulent Times
Jenny Darroch
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Trust, Social Relations and Engagement : Understanding Customer Behaviour on the Web
D. Padua
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