Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Discovering the Soul of Service : The Nine Drivers of Sustainable Business Success
Leonard L. Berry
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Free, Perfect, and Now : Connecting to the Three Insatiable Customer Demands: A CEO's True Story
Robert Rodin
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Dangerous Customer Service : Dangerously Great Customer Service...How to Achieve it and Maintain it
Impact Innovation
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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The Handbook of Customer Satisfaction and Loyalty Measurement
Nigel Hill
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Six Sigma in Transactional and Service Environments
Hasan Akpolat
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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Shared Services in Local Government : Improving Service Delivery
Ray Tomkinson
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Building Customer-brand Relationships
Don E. Schultz
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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SUSTAINING High Performance : The Strategic Transformation to A Customer-Focused Learning Organization
Stephen G. (Centre for Strategic Management San Diego) Haines
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SUSTAINING High Performance : The Strategic Transformation to A Customer-Focused Learning Organization
Stephen G. (Centre for Strategic Management San Diego) Haines
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