Retail
Charis Mather
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Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
Anna (Czestochowa University Of Technology, Poland) Brzozowska
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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On Time, In Full : Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning
Timothy (TXM Lean Solutions Pty. Ltd., Australia) McLean
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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Kundendialog-Management : Wertstiftende Kundendialoge in Zeiten der digitalen Automation
Nils Hafner
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Emotional Power im Service : Kunden begeistern, Beziehungen starken, Umsatze steigern
Susanne Beckmann
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D2C – Direkte Kundenbeziehungen statt Plattformabhangigkeit : Wie Direct-to-Consumer-Geschaftsmodelle funktionieren konnen
Jan-Paul Ludtke
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Data-driven Retailing : A Non-technical Practitioners' Guide
Louis-Philippe Kerkhove
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy
Roland T Rust
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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£38.75
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Measuring Customer Experience : How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
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How to Measure Customer Satisfaction
Nigel Hill
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Information Masters : Secrets of the Customer Race
John (Center for Information Based Competition) McKean
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£35.19
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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£43.05
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The Compliance Business and Its Customers : Gaining Competitive Advantage by Controlling Your Customers
E. Kasabov
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