Hospitality & Tourism Management : The Profession of the 21st Century
Mahmood A. Khan
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Empowerment: HR Strategies for Service Excellence
Conrad Lashley
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Discovering Hospitality and Tourism : The World's Greatest Industry
Jack D. Ninemeier
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Human Resources Management in the Hospitality Industry
David K. (Texas Tech University, TX; University of Houston, TX) Hayes
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Restaurant Franchising : Concepts, Regulations and Practices, Third Edition
Mahmood A. Khan
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