Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Next Library Leadership : Attributes of Academic and Public Library Directors
Peter Hernon
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The Facet Library Management Collection
Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Linking the U.S. National Technical Information Service with Academic and Public Libraries
Charles R McClure
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Federal Information Policies in the 1980's : Conflicts and Issues
Peter Hernon
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Public Access to Government Information : Issues, Trends and Strategies, 2nd Edition
Peter Hernon
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Statistics for Library Decision Making : A Handbook
Peter Hernon
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Evaluation and Library Decision Making
Charles R. McClure
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Library and Information Science Research : Perspectives and Strategies for Improvement
Charles R. McClure
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Records Management and the Library : Issues and Practices
Candy Schwartz
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Delivering Satisfaction and Service Quality : A Customer-based Approach for Libraries
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Making a Difference : Leadership and Academic Libraries
Peter Hernon
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